Refund policy

RETURN POLICY

Our top priority is your satisfaction with your Laek products. In the event that you are not completely happy with your purchase, we provide free returns within 30 days for a refund. To be eligible, the item must be in its original packaging, unused, and not customized. If you purchased the product from an authorized dealer, please reach out to them for their specific return policy details.

In order to qualify for a complimentary return, the following conditions must be satisfied:

  • All returns must be associated with a purchase made on laek.co. Returns are not available for items bought from sources other than laek.co.
  • To initiate a return, you need to contact us within 30 days of the original purchase. Upon approval, a prepaid shipping label will be provided to you.
  • Shipping costs from the original order are non-refundable.
  • The merchandise must be unused, undamaged, and returned in its original packaging.
  • The items must not be customized.

Please allow for a maximum of 10 business days for the refund process. During peak holiday periods, processing times may be extended. Refunds will be credited back to the original form(s) of payment used for the purchase. If multiple payment methods were utilized, the refunds will be distributed across all payment methods used. Customized products are not eligible for returns.

For exchanges, kindly return the item(s) for a full refund and place a new order on laek.co for the desired item.

Please note that laek.co does not offer price matching with dealers or competitors.

This policy does not apply to items on sale with a discount exceeding 25%. All items discounted by more than 25% are considered final sale and cannot be refunded, exchanged, or returned.

If you receive free shipping by spending more than $70 but decide to return items bringing your order under $70, a $5.99 shipping fee will be deducted from your refund.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. In the case when a product has been damaged, and the damage is not covered by our warranty, you are not eligible for a refund. If rejected, the customer will pay for the return shipping to us and will have the option to pay for shipping the item back to them or to not have the product sent back to them.
If you are approved, please allow for a maximum of 10 business days for the refund process. During peak holiday periods, processing times may be extended. Refunds will be credited back to the original form(s) of payment used for the purchase. If multiple payment methods were utilized, the refunds will be distributed across all payment methods used. Customized products are not eligible for returns.

If you receive free shipping by spending more than $35 but decide to return items bringing your order under $35, a $5.99 shipping fee will be deducted from your refund.

GIFT RETURNS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

SALE ITEMS

Our return and refund policies do not apply to items on sale with a discount exceeding 25%. All items discounted by more than 25% are considered final sale and cannot be refunded, exchanged, or returned.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your payment provider, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@laek.co. 

SHIPPING RETURNS

Laek provides free return labels exclusively for the contiguous United States. Laek cannot be held responsible for items that are delivered to the wrong address, lost or stolen in transit, or otherwise delayed by third-party shipping companies, postal depots, freight forwarders, etc.

Here are the recommended guidelines for shipping your return:

  1. Ensure the safety of the returned product during transit by packing it securely. You can use either the original product packaging or your own. Just make sure that any previous tracking numbers are not visible.
  2. Attach your return label firmly to the package to ensure its security.
  3. Use the shipping label provided to ship your return. We suggest keeping a copy of the drop-off receipt for your records.

If you prefer to use your own shipping service, please include the original order information inside the box. We recommend selecting a service that offers package tracking and keeping the tracking number for your records. Please note that any additional costs for return shipping are non-refundable and that we do not pay for the return shipping when using your own shipping service.