[{"title":"What do I get for signing up?","content":"

- $2.5 when you sign up

- 10% back on every order

- First access to new gear and special offers

- More...

"},{"title":"Who can join?","content":"

Anyone with an account is automatically enrolled.

"},{"title":"How much does it cost?","content":"

Currently, our membership is free to sign up for. We actually reward you with a $2.5 when you sign up.

"},{"title":"How do I earn points?","content":"

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the *Earn Points* tab in the menu.

"},{"title":"How do I redeem my points?","content":"

Select the tab called *Redeem Points*. Here you'll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

"},{"title":"I'm not a member and already placed an order, can I still get rewards for it?","content":"

Yes! We already added them for your previous order. All you have to do is sign up with the email you used for your order and you'll see the points you've already earned.

"},{"title":"Is there a limit to the number of points I can earn?","content":"

No. Go ahead and earn as many as you can.

"},{"title":"How returns affect my rewards?","content":"

For Full refund:

If an order is fully refunded, and a reward discount was used, the points used for this discount will return to your account

For Partial refund:

The rewards used will not be fully returned. Instead, rewards for the amount returned will be added back to your account.

"},{"title":"What do the 'approved', 'pending' and 'cancelled' statuses mean?","content":"

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

"},{"title":"Do my rewards expire?","content":"

Your rewards balance will expire 365 days after your most recent order or 365 days since you created an account if you haven't placed an order. Your membership will still be active.

"},{"title":"Can I redeem my entire reward balance?","content":"

At this time, we do not have a way to redeem your entire balance all at once. Instead you can redeem for $5, $10, or $20.

"}]